1
Client: Svenska Kraftnät ( Swedish National Grid )
Brief: Aristo, a complex real-time power system simulator used for operator training at Svenska Kraftnät, required a redesign to improve usability and enhance user engagement. The goal was to create a more intuitive information architecture, user-friendly interface, and develop a coherent visual language that better connected with its users.
Challenges: User interviews with 20 internal and external users revealed significant usability issues with the existing Aristo:60% of users felt that the process of configuring the power system was problematic
Configuration Complexity: 60% of users found the power system configuration process problematic.
Chaotic Interface: 80% of users felt the way dialogs and windows popped up was chaotic, leading to a messy workspace.
Confusing Dialogs: 90% of users struggled to understand and navigate complex dialogs, often missing required fields.
Lack of Visual Hierarchy: 70% of users found it easy to miss field inputs due to a lack of visual hierarchy
My UX Process: My approach to redesigning Aristo was guided by the Double Diamond Theory and user journey pain points. I focused on a structured process encompassing Discovery, Definition, Ideation, and Implementation.
Discovery Phase: I conducted in-depth user research interviews to uncover pain points users were experiencing with the existing Aristo system. My research focused on:
Understanding user goals and needs
Identifying pain points within the existing user journey
Measuring the success rate of user tasks
Definition Phase: Through affinity mapping, I synthesized the user pain points identified during the interviews, establishing a clear picture of the challenges users faced. Based on this analysis, I prioritized usability issues, creating a framework to guide my design solutions.
Solution:
Structured Design Process: I implemented a structured design process, bringing more clarity and efficiency to the team's workflow, and ensuring visibility across upcoming sprints.
Improved Platform Usability: I prioritized user research and usability testing, implementing rigorous testing procedures on all projects, ensuring a more intuitive and user-friendly experience for all users.
Establishing a Design System: I developed a comprehensive design system, which helped developer teams understand design choices and ensure consistent implementation across the platform. This created a cohesive visual language and ensured consistency in the user experience.
Results:
Enhanced User Satisfaction: The redesign of Aristo resulted in a significant improvement in user satisfaction, with users praising the intuitive interface and improved ease of navigation.
Increased User Engagement: Users expressed excitement about the new features and reported an increased level of engagement with the system.
Efficient Development Process: The design system I created streamlined development, ensuring consistency and reducing the risk of errors, resulting in a more efficient and effective development process.
Key Takeaways:
My user-centered approach, guided by the Double Diamond Theory, resulted in a more intuitive, user-friendly, and engaging experience for users.
A well-defined design process and consistent design system improved development efficiency and ensured a unified and consistent user experience.
User research and usability testing are crucial to ensure the success of any design project.
My Role: UX design / UI design / Interaction design / Research